Purchase Information
How to Confirm the Size of the Artwork?
The size information for each artwork is typically included on the product page. If you need a better understanding, we can send you photos of the artwork.
Do Images Match the Actual Product?
There may be differences between screens, and actual colors may vary from what you see on your computer monitor. Images are displayed in RGB color mode, which may appear more vibrant than the CMYK mode used for printing. While the images accurately describe the artwork, they are not legally binding.
How to Complete Your Purchase?
After completing the payment process, we will ask you for relevant information to arrange shipping. You can choose your payment method (credit card, PayPal, or contact us for bank transfer). Once payment is confirmed, you will receive a confirmation email, and we will call you to confirm receipt of your payment.
What Payment Methods Are Accepted?
We accept all major credit and debit cards (such as MasterCard, Visa, American Express), PayPal, and bank transfers.
What Happens After Payment Confirmation?
Once payment is confirmed, the artwork will be reserved for you (shipping typically takes 15-20 days).
When Will My Credit Card Be Charged?
Your credit card will be charged at checkout when you confirm your purchase. This is when your payment is authorized and processed by our payment gateway. Please note that if you are using a debit card, the payment may be deducted immediately from your account balance.
Can I Cancel My Order?
Of course. You can cancel your order by sending us an email within 24 hours of placing it.
What If There’s a Problem with My Order Confirmation?
If you have any inquiries regarding shipping, payment methods, or other related questions, please email us, and we will respond as soon as possible.
Shipping and Delivery
Safety of Products
The safety of our products is our top priority. You can contact customer service for assistance with shipping and delivery issues.
Shipping Method
We use a professional third-party logistics provider to transport your products safely.
Delivery Range of LoveMyAurora As an international company, we are able to ship worldwide.
Custom Order Production Time
All LoveMyAurora s products are made to order, with a production period of 3 business days (excluding weekends and public holidays).
How Long Does LoveMyAurora Take to Deliver?
Orders typically arrive within 15-20 days after purchase.
Delivery time depends on the shipping country.
Special Notes
For special requests or urgent orders, please be sure to email us for further inquiries.
How to Track My Order?
You can use the tracking link to check the shipping progress. Generally, you will receive an email with the link within 7 days after purchase.
After tracking information is available, you can also find the tracking link on the "My Orders" page.
As we use third-party suppliers, service may vary slightly for each order. Some shipping companies may allow you to select delivery times, but LoveMyAurora does not guarantee delivery at that time.
Please note that tracking information will be sent to you by the third-party shipping service.
What Are the Shipping Costs?
Shipping costs are included in the price of the artwork.
Please note that our prices include:
Insurance: Your order is protected against damage and loss.
All customs fees, taxes, and document preparation.
Shipping costs from third-party logistics providers.
A dedicated customer service team at LoveMyAurora to assist with any shipping issues.
Type of Delivery Service
Professional Door-to-Door Delivery
Our paintings are shipped rolled, and your order will be delivered by trusted shipping company HKPOST to your country, right to your building or doorstep.
What to Do If My Order Is Lost or Damaged?
Please contact us. If the product is damaged or there are discrepancies in the order, please take a photo and send it to customer service within 3 days of receiving the item. A dedicated staff member will assist you.
Can Customized Products Be Returned?
Customized products are generally non-returnable unless they are damaged during shipping. Please contact customer service for assistance.
What Is Your Delivery Range?
We offer international shipping services.
Please determine the ordering website based on the shipping address, not based on nationality or billing address.
Common Ordering Questions
What Should I Do If I Want to Purchase More Products After Completing My Order?
If you have not completed the payment, you can return to our page to select more items, ignoring the unpaid order.
If payment has been completed, please contact our customer service via email, and we will assist you promptly.
How Can I Change My Delivery Address After Placing an Order?
If you want to change your address after placing an order, please contact our customer service immediately. Due to system limitations, you cannot change the delivery address directly in the system, and the order record will not show the updated address, but our shipping department will be happy to assist you.